Understanding the Customer Section in Your Ivonto Store
Once your store goes live and customers begin placing orders, the Customer Section of your store will automatically populate with customer details. This section serves as a central database where you can track and manage all your store’s customers efficiently.
How Customers Are Recorded
Each time a customer places an order, their details—such as name, email, phone number, and address—are stored in the Customer Section. However, the way Ivonto records customers depends on their order history:
If a customer places multiple orders using the same email and address, they will be recorded as one customer entry.
If a customer places an order using the same email but a different address, Ivonto will treat them as two separate customers since the address differs.
For example, if a customer named Shu Sri orders from Zumadi Store using Address 1, their details will be recorded as one customer. However, if they later place another order using Address 2, they will appear as a separate customer entry in the system.
Managing Customer Entries
Deleting a Customer
If you need to remove a customer entry, follow these steps:
Go to the Customer Section in your Ivonto dashboard.
Click the checkbox next to the customer’s name.
Click the Delete button located in the top-right corner.
Once deleted, the customer entry will no longer appear in your records.
Exploring Customer Details
When you select a customer from the list, a detailed customer profile page will open. This page provides valuable insights, including:
Order History – View all past orders placed by the customer.
Lifetime Spending – Track the total amount the customer has spent in your store.
Contact Information – Access their saved email, phone number, and WhatsApp number.
These insights help you analyze customer behavior and build better relationships with your buyers.
Updating Customer Information
If you need to make changes to a customer’s details, you can do so easily:
Click on the customer’s name to open their profile.
Locate the "Actions" button in the top-right section of the page.
Click "Actions", and a pop-up window will appear.
Update the necessary details, such as:
Customer Name
Email Address
Phone Number
WhatsApp Number
Click Save to apply the changes.
Keeping customer information updated ensures better communication and improves your ability to provide personalized service.
Final Thoughts
The Customer Section in Ivonto is a powerful tool that helps you track, manage, and understand your customers. By maintaining accurate records, you can improve customer engagement, streamline order tracking, and enhance your overall store management.
Start exploring the Customer Section today and make the most out of your Ivonto store! 🚀