What is Cash on Delivery?
Cash on Delivery (COD) is a straightforward and widely-used payment method where delivery agents collect the invoice amount of a shipment from the buyer at the time of delivery. Payment can be made in various forms, including cash, card-to-card transactions, or through payment terminals.
The Cash on Delivery Payment Process
The COD payment process involves several steps to ensure secure and efficient transactions:
Order Placement: The customer places an order on the online store and selects Cash on Delivery as the payment method during checkout.
Order Verification: The online retailer receives the order and verifies the details to ensure accuracy and availability of the product.
Order Confirmation and Processing: Once the order is confirmed, the product is picked, packed, and prepared for shipment.
Product Shipment: The order is shipped to the customer’s designated address using a courier service.
Payment Collection and Delivery: Upon arrival, the courier collects the payment from the customer and hands over the product. Payment can be made in cash, via card, or through other available payment terminals.
Payment Submission: The courier submits the collected payment to the responsible person or department within the company.
Managing Cash on Delivery Orders
When a seller receives an order with Cash on Delivery as the chosen payment method, the payment status of the order initially appears as "Pending." The following steps outline the management of COD orders:
Order Status Update: Once the ordered item is delivered and the payment is collected, the seller updates the payment status in the system to "Paid."
Automatic Shipping Status Update: As soon as the payment status is updated, the shipping status of the order is automatically set to "Delivered."
This ensures accurate tracking and record-keeping of orders and payments.
How to Add Cash on Delivery Payment to Your Ivonto Store
Ivonto makes it easy to offer Cash on Delivery to your customers. By default, the COD option is enabled when you create your Ivonto store. Here’s how you can manage this payment method:
Enabling and Disabling Cash on Delivery
To add or disable the Cash on Delivery payment method, follow these steps:
Accessing Payment Settings:
Go to
Settings → Paymentsin your Ivonto admin panel.
Managing Manual Payment Methods:
In the "Manual payment methods" section, click on "Cash On Delivery."
Adding COD Payment Terms and Instructions
Providing clear payment instructions enhances the customer experience and reduces potential confusion during the checkout process. Follow these steps to add COD payment terms and descriptions:
Navigating to COD Settings:
Go to
Settings → Payments.
In the "Manual payment methods" section, click on "Cash On Delivery."
Entering Payment Instructions:
In the popup window that appears, write down the payment instructions and terms for your customers. These instructions will be displayed during the checkout process.
Disabling the Cash on Delivery Payment Method
If you decide to disable the Cash on Delivery option on your store, follow these steps:
Accessing COD Settings:
Go to
Settings → Payments.In the "Manual payment methods" section, click on "Cash On Delivery."
Turning Off COD:
In the popup window, turn the toggle off to disable the COD payment method.
By following these steps, you can easily manage the Cash on Delivery option in your Ivonto store, providing flexibility and convenience for your customers.
Learn More About Cash on Delivery
For additional insights and tips on using Cash on Delivery effectively in your Ivonto store, read more on our blog. Stay informed about best practices and enhance your customers' shopping experience with our expert advice.