Overview of Orders

The Orders section in the Ivonto platform serves as a centralized hub where all customer orders are displayed. When you first set up your store, this section will appear empty. However, as your online store begins receiving orders, they will automatically populate in this section, allowing you to track and manage them efficiently.

Understanding Order Details

Receiving and effectively managing orders is vital for the success of your business. The Orders section provides a comprehensive overview of all placed, processing, and delivered orders, ensuring transparency and ease of access.

Once customers start placing orders through your online store, the Orders section will display the following key details:

Order Number: A unique identifier assigned to each order, helping in easy reference and tracking.
Date: Indicates the exact date and time when the order was placed.
Customer: Displays the name and contact information of the customer who placed the order, enabling store owners to easily communicate with them if needed.
Payment Status: Shows whether the payment has been successfully completed or is still pending. Ivonto supports both online and offline payment methods, including cash on delivery. Payment statuses include:
- Paid: The payment has been successfully processed and received.
- Pending: The order has been placed, but payment is still due. This status is common for cash-on-delivery orders. Once payment is collected, the status updates to Paid.
Delivery Status: Provides real-time updates on whether the order has been delivered or is still pending.
- Delivered: The order has successfully reached the customer.
- Pending: The order is in transit, awaiting processing, or has been delivered to a local postal facility but not yet received by the customer.
Total Amount: Displays the total value of the order, inclusive of item cost, taxes, and shipping charges. If a customer purchases multiple items in a single order, the total amount reflects the combined cost of all products and additional fees.

Understanding Individual Orders

Clicking on a specific order (e.g., Order #1012) redirects you to a detailed order page that provides in-depth information about the transaction.

Order Overview

The top section prominently displays the Order Number, customer details, and order status updates, ensuring quick access to vital information.

Order Items

This section lists all products included in the order, along with their respective quantities and prices. For example, if Order #1012 includes an Amazing Product priced at $15 each and the customer has ordered a quantity of 4, the total product cost will be $60.

Payment Details

The Payment Section provides a detailed breakdown of the payment method used for the order. This section also includes any additional charges, such as tax and shipping fees. For instance:

Product Total: $60
Tax: $3
Shipping Charge: $5.25
Grand Total: $68.25

This breakdown allows store owners to understand the exact cost structure of each order.

Customer Details

On the left side of the order details page, you will find comprehensive customer information, including:

Customer Name
Email Address
Phone Number (if provided during order placement)

This information enables direct communication with the customer for support or order-related queries.

Shipping Address

The Shipping Address section displays the full delivery address provided by the customer at the time of order placement. This section may also include:

Billing Address (if different from the shipping address)
Special Delivery Instructions (if the customer has provided additional details regarding the delivery)

Order Activity Timeline

The Activity Section provides a chronological timeline of the order's progress, capturing key milestones such as:

Order placement
Payment confirmation
Order processing updates
Shipping details, including tracking numbers (if applicable)
Delivery confirmation

This timeline helps store owners track the exact status of an order at any given moment, making it easier to manage logistics and customer expectations.

Additional Order Management Features

Ivonto provides additional tools within the Orders section to help store owners manage their orders efficiently:

Order Filtering & Search: Quickly locate specific orders using filters such as order status, customer name, date range, or payment status.
Order Editing: Modify order details if necessary, including customer information, product quantities, or payment status (subject to certain conditions).
Order Cancellation & Refund Processing: If an order needs to be canceled or refunded, the system provides options to process refunds and update inventory accordingly.
Export Order Data: Download order reports in CSV format for external analysis or accounting purposes.

By leveraging the Orders section in Ivonto, store owners can efficiently monitor, track, and manage their online sales, ensuring a seamless order fulfillment process and enhanced customer satisfaction.